Updated May 13, 2020
Mosaic Medical is working with state and local partners to create and manage a response plan for COVID-19, a type of coronavirus, which is a small germ that can spread and cause illness in people. COVID-19 mostly affects the respiratory system. While most infections are not dangerous, it can cause pneumonia (a serious infection of the lungs) and can be deadly in severe cases. It is highly contagious and is spreading in the United States, including in Oregon.
Information about COVID-19 changes quickly. We will post updates here as they become available.
WHAT WE WOULD LIKE YOU TO KNOW
What are the symptoms of COVID-19?
People who have COVID-19 can have a wide range of symptoms which appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
- Shortness of breath or difficulty breathing
Or at least two of these symptoms:
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
Children have similar symptoms as adults and generally have mild illness.
If I have these symptoms, when is it important for me to see my doctor?
- For most people these symptoms can be managed at home. If you are worried about your symptoms, call us at 541-383-3005. We will have our triage nurses evaluate your symptoms and help you decide on next steps. Please be aware that if you are expecting a return call or an interpreter call from one of our care team members that the phone number they are calling from may not be the main Mosaic line.
- If you have any of the following emergency warning signs for COVID-19, get medical attention immediately:
- Trouble breathing
- Persistent pain or pressure in chest
- New confusion or inability to respond
- Blueish lips or face
- Any other symptoms that are severe
- Call 911 if you have a medical emergency, and notify the operator that you think you may have COVID-19. If possible, put on a cloth face covering or mask before emergency help arrives.
- For more information, view CDC guidelines here.
Is it OK for me to come to Mosaic if I have these symptoms?
- If you have these symptoms, please call us at 541-383-3005 before coming in. We will talk with you and help you decide on next steps.
- If you have a scheduled appointment at Mosaic and you develop a cough or fever prior to your visit, please call ahead and let your care team know. This will help ensure that our staff and patients are protected from exposure and can properly care for you.
- At our Mosaic clinics you will be greeted by a care team member outside of the clinic who will assess you and anyone accompanying you for signs of fever or illness. You may be asked to wait in your car or outside the clinic for a provider to come out to you for further assessment. Following their instructions will help protect you, other patients and our staff.
How can I protect myself?
- Wash your hands often: Use soap and water and wash for at least 20 seconds. Watch a CDC video of good handwashing practices here.
- If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Don’t touch your eyes, mouth and nose.
- Cough or sneeze into your elbow or a tissue and then throw the tissue away.
- Take extra caution when in public and consider staying home as much as possible.
Should I be wearing a mask?
The CDC recommends that everyone should wear a cloth face cover when going out in public.
- Cloth face coverings should not be used on children under age 2 or for anyone with difficulty breathing, unconscious or otherwise unable to remove a mask without assistance.
- The cloth face cover is meant to protect other people in case you are infected. Even if you do not feel sick you could spread COVID-19 to others.
- Please use a cloth face mask and not those meant for healthcare workers. Mosaic accepts donations of cloth masks to provide to our patients. Call us at 541-383-3005 to ask us how you can get one if you are in need.
- Cloth masks are not a substitute for social distancing, please continue to keep six feet between yourself and others in public.
For more information on the use of cloth masks, including instructions for making your own (sew and no sew versions), visit here.
Has COVID-19 affected Mosaic’s services?
- Mosiac implemented modified staffing plans at our clinics system-wide in early March. We took this step to align with State directives to support physical distancing to help slow the spread of COVID-19. It also helped our employees adapt to school closures and daycare issues. Our modified staffing model ensures that patients are taken care of and allows many employees to work from home, conducting phone visits with patients as appropriate.
- We are seeing an increase in the number of calls to our call center, with periods of longer hold times. Thank you for your patience.
- We ask that if you have activated your MyChart account that you use it as much as possible; and reach out directly to your pharmacy for prescription refills.
- If you have not activated your MyChart account we strongly encourage you to do so. The MyChart app can be downloaded for Android and Mac devices. Visit mosaicmedical.org/MyChart for more information and to sign up online.
I understand there’s a test for COVID-19. Can I get this test at Mosaic?
- Mosaic is able to do very limited COVID-19 testing with very specific criteria.
- Walk-in testing is NOT available at Mosaic at this time.
What is Mosaic doing to stop the spread of this virus?
- Please see above for details on our modified staffing plan to support physical distancing and to help slow the spread of the COVID-19 virus.
- We are asking patients with coughs and fever to call us before they enter our clinics and asking our care team members who are ill to stay home.
- Asymptomatic patients who visit our clinics will be provided with cloth masks to wear during the visit, which they can take home to wear in the community. If no cloth masks are available, they will be provided a surgical mask to wear for the visit.
- Symptomatic patients will be asked to wear a surgical mask, and will be provided with cloth masks to take home with them as well. We will be isolating these patients as soon as possible to stop the spread of the virus.
- Staff members will be wearing a surgical mask for all patient encounters.
How does seeking treatment for COVID-19 symptoms impact Public Charge Rule?
- A recent update regarding Public Charge Rule from the U.S. Citizenship and Immigration Services (USCIS) states: “USCIS encourages all those, including aliens, with symptoms that resemble Coronavirus Disease 2019 (COVID-19) (fever, cough, shortness of breath) to seek necessary medical treatment or preventive services. Such treatment or preventive services will not negatively affect any alien as part of a future Public Charge analysis.”
- More information is available at https://www.uscis.gov/greencard/public-charge.
Where can I find more information?
- Central Oregon information can be found at: Central Oregon Emergency Information Network and at Central Oregon’s Crisis Resource Directory.
- There is a Central Oregon phone line open for individuals in Crook, Deschutes, and Jefferson County who have questions about COVID-19. This line is open Monday through Friday, 8 a.m. to 5 p.m. The phone number is 541-699-5109.
- You can find Oregon information at the Oregon Health Authority.
- Please visit the Centers for Disease Control for the latest national updates on COVID-19.