COVID-19 Information for Mosaic Patients and Our Community

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Updated Mar. 23, 2020 11:40 a.m.

Mosaic Medical is working with state and local partners to create and manage a response plan for COVID-19, a type of coronavirus, which is a small germ that can spread and cause illness in people.  COVID-19 mostly affects the respiratory system. While most infections are not dangerous, it can cause pneumonia (a serious infection of the lungs) and can be deadly in severe cases. It is highly contagious and is spreading in the United States, including in Oregon.

Information about COVID-19 changes quickly. We will post updates here as they become available.


What are the symptoms of COVID-19?
  • Symptoms include mild to severe respiratory illness with fever, cough, and sometimes difficulty breathing.
  • Older people and people with existing health conditions may be at higher risk for serious illness.
If I have these symptoms, when is it important for me to see my doctor?
  • For most people these symptoms can be managed at home. If you are worried about your symptoms, call us at 541-383-3005. We will have our triage nurses evaluate your symptoms and help you decide on next steps. Please be aware that if you are expecting a return call or an interpreter call from one of our care team members that the phone number they are calling from may not be the main Mosaic line.
  • For more information, view CDC guidelines here.
Is it OK for me to come to Mosaic if I have these symptoms?
  • If you have these symptoms, please call us at 541-383-3005 before coming in. We will talk with you and help you decide on next steps.
  • If you have a scheduled appointment at Mosaic and you develop a cough or fever prior to your visit, please call ahead and let your care team know. This will help ensure that our staff and patients are protected from exposure and can properly care for you.
  • At our Mosaic clinics you will be greeted by a care team member outside of the clinic who will assess you and anyone accompanying you for signs of fever or illness. You may be asked to wait in your car or outside the clinic for a provider to come out to you for further assessment. Following their instructions will help protect you, other patients and our staff.
How can I protect myself?
  • Wash your hands often: Use soap and water and wash for at least 20 seconds. Watch a CDC video of good handwashing practices here.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Don’t touch your eyes, mouth and nose.
  • Cough or sneeze into your elbow or a tissue and then throw the tissue away.
  • If you’re older or have serious health issues, please take extra caution when in public and consider staying home as much as possible.

COVID-19 reminders

Should I be wearing a mask?
  • If you are not sick: You do not need to wear a facemask.
  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) or pets at all times. Please wear a facemask before entering a healthcare provider’s office.
  • When you are caring for others: If the person who is sick is not able to wear a facemask, avoid being in the same room with them. When it’s necessary to be in the room with the ill person, wear a facemask.
Has COVID-19 affected Mosaic’s services?
  • Mosiac implemented modified staffing plans at our clinics system-wide on Monday, Mar. 16. We took this step to align with State directives to support physical distancing to help slow the spread of COVID-19. It also helps our employees adapt to school closures and daycare issues. Our modified staffing model ensures that patients are taken care of and allows many employees to work from home, conducting phone visits with patients as appropriate.
  • We are seeing an increase in the number of calls to our call center, with periods of longer hold times. Thank you for your patience.
  • We ask that if you have activated your MyChart account that you use it as much as possible; and reach out directly to your pharmacy for prescription refills. The MyChart app can be downloaded for Android and Mac devices. Visit for more information and to sign up online.
I understand there’s a test for COVID-19. Can I get this test at Mosaic?
  • As of Monday, Mar. 16 Mosaic is able to do very limited COVID-19 testing with very specific criteria.
  • Walk-in testing is NOT available at Mosaic at this time.
What is Mosaic doing to stop the spread of this virus?
  • Please see above for details on our modified staffing plan to support physical distancing and to help slow the spread of the COVID-19 virus.
  • We are asking patients with coughs and fever to call us before they enter our clinics and asking our care team members who are ill to stay home.
  • If patients with COVID-19 symptoms do enter one of our clinics, we are asking them to wear face masks and are isolating them as soon as possible to stop spread of the virus.
How does seeking treatment for COVID-19 symptoms impact Public Charge Rule?
  • A recent update regarding Public Charge Rule from the U.S. Citizenship and Immigration Services (USCIS) states:  “USCIS encourages all those, including aliens, with symptoms that resemble Coronavirus Disease 2019 (COVID-19) (fever, cough, shortness of breath) to seek necessary medical treatment or preventive services. Such treatment or preventive services will not negatively affect any alien as part of a future Public Charge analysis.”  
  • More information is available at
Where can I find more information?