Cooling Centers in Central Oregon

En Español

Updated 06/28/2021 at 4 p.m.

Bend Cooling Centers

  • First Presbyterian Church (230 NE 9th Street, Bend); Saturday and Sunday, June 26, 27 and July 3, 4 from 12-5 p.m. Pets are welcome.
  • Shepherd’s House (275 NE 2nd Street, Bend); Monday through Friday, June 28 – July 2 from 12-5 p.m. Pets are welcome.
  • Church of the Nazarene (1270 NE 27th St, Bend); Monday, June 28 from 10 a.m. – 4 p.m. Open to children and families.

Redmond Cooling Centers

  • NE 17th and Greenwood (Redmond); Open June 28, 29, and 30 from 2-6 p.m.
  • Mountain View Fellowship (1475 Southwest 35th Street, Redmond); Open June 28 – July 2 from 12- 6 p.m. Monday through Friday. Pets are welcome. A CET bus will pickup at NE 17th and Greenwood at noon for transportation to Mountain View Fellowship. A return bus will depart Mountain View Fellowship at 5:45 p.m. No pets allowed on bus other than service animals. Masks required on bus. Transportation also available via Dial-a-Ride.

Madras Cooling Center

  • Madras Free Methodist Church (976 S. Adams, Madras); Open daily starting Saturday, June 26 through July 4 from 12 – 5 p.m. Transportation will be available at the corner of 4th and Maple (behind Sonic) at 11:45 a.m. daily. Pets are welcome.

Prineville Cooling Centers

  • Crook County Public Library (175 NW Meadow Lakes Drive, Prineville). Open Monday – Friday 9 a.m. – 6 p.m., Saturday 10 a.m. – 4 p.m., Closed Sunday.
  • Craig’s Compassionate Café (780 E 1st Street, Prineville). Open daily – including Sunday – at 10:30 – 11:00 a.m. and open until the men’s shelter opens in the afternoon. The women’s shelter is always open.
  • Eastside Foursquare Church (3174 NE 3rd Street, Prineville). Opens Tuesday, June 29. Operating Tuesday, Wednesday and Thursday from 8:30 a.m. – 4 p.m.
  • Juniper Canyon Baptist Church (9180 SE Juniper Canyon Road, Prineville). Open Monday – Friday from Noon – 8 p.m.
  • Choices Recovery Services (357 NE Court Street, Prineville). Open daily from 8 a.m. – 9 p.m.

La Pine Cooling Center

  • 16430 3rd Street, La Pine. Starting June 28. Open daily from 12 – 5 p.m. (pending availability of volunteers).

Want to help?

  • Donations of water, electrolytes and sunscreen will be accepted at the cooling center locations during open hours

Centros de refrescamiento en Oregón central

Actualizado el 28 de junio, 2021 a las 4 p.m.

Centros de refrescamiento en Bend

  • Iglesia First Presbyterian (230 NE 9th Street, Bend); sábado y domingo, 26 y 27 de junio, y el 3 y 4 de julio; de 12 a 5 p.m. Está permitido traer mascotas.
  • Shepherd’s House (275 NE 2nd Street, Bend); lunes a viernes, desde el 28 de junio al 2 de julio; de 12 a 5 p.m. Está permitido traer mascotas.
  • Iglesia del Nazareno (1270 NE 27th St, Bend); el lunes 28 de junio; de 10 a.m. a 4 p.m. Abierto a niños y familias.

Centros de refrescamiento en Redmond

  • Esquina de NE 17th y Greenwood (Redmond); Abierta 28, 29 y 30 de junio; de 2 a 6 p.m.
  • Fundación Mountain View Fellowship (1475 Southwest 35th Street, Redmond); de lunes a viernes, del 28 de junio al 2 de julio; de 12 a 6 p.m. Está permitido traer mascotas. Un bus público estará recogiendo gente en la esquina de NE 17th y Greenwood a las doce del día para transportarlos a la fundación Mountain View Fellowship. Otro bus partirá desde la fundación a las 5:45 p.m. para regresar. No se permite traer mascotas en el bus, a excepción de animales de servicio. Se debe usar mascarillas en el bus. Hay transporte disponible también vía Dial-a-Ride.

Centros de refrescamiento en Madras

  • Iglesia Madras Free Methodist (976 S. Adams, Madras); A diario, comenzando el sábado 26 de junio hasta el 4 de julio; de 12 a 5 p.m. Habrá transporte disponible en la esquina de las calles 4th y Maple (detrás de Sonic) a las 11:45 a.m. a diario. Está permitido traer mascotas.

Centros de refrescamiento en Prineville

  • Biblioteca pública del condado de Crook (175 NW Meadow Lakes Drive, Prineville). De lunes a viernes de 9 a.m. a 6 p.m., los sábados de 10 a.m. a 4 p.m., cerrado los domingos.
  • Craig’s Compassionate Café (780 E 1st Street, Prineville). Abierto a diario, incluido los domingos, a las 10:30 – 11:00 a.m., y abierto hasta cuando se abren los refugios para hombres en la tarde. El refugio para mujeres permanece siempre abierto.
  • Iglesia Eastside Foursquare (3174 NE 3rd Street, Prineville). Abre el martes 29 de junio. Estará abierta los martes, miércoles y jueves de 8:30 a.m. a 4 p.m.
  • Iglesia Juniper Canyon Baptist (9180 SE Juniper Canyon Road, Prineville). De lunes a viernes de 12 a 8 p.m.
  • Choices Recovery Services (357 NE Court Street, Prineville). Abierto a diario de 8 a.m. a 9 p.m.

La Pine Cooling Center

  • 16430 3rd Street, La Pine. Abierto a diario a 12 – 5 p.m. (si hay voluntarios disponibles).

¿Desea ayudar?

Se aceptarán donaciones de agua, electrolitos y bloqueador solar en los centros de refrescamiento durante sus horas de apertura.


Walk-In Hours at Mosaic for COVID-19 Vaccine

En Español

Walk-in hours at Mosaic COVID-19 vaccination clinics.  Current as of 7-6-21.

For Youth Only: Ages 12-19

Pfizer vaccine clinics

    • East Bend Drive-Up Care: Every weekday 1-4 p.m.
    • Effective July 12: Walk-in vaccines offered at all Mosaic Pediatrics sites 9 a.m. – 4 p.m. on regularly staffed days.

Open to Adults (Ages 18 and Up)

Pfizer vaccine clinics
    • East Bend Drive-Up Care: Every weekday 1-4 p.m.

Moderna vaccine clinics

    • Madras Clinic: Every weekday 1-4 p.m.
    • Prineville Clinic: Every weekday 1-4 p.m.
    • Redmond Clinic: Every weekday 1-4 p.m.

In addition to walk-in hours, online appointments for the adult-only clinics can be scheduled here:

The Mobile Community Clinic will also offer vaccines on its regular rounds and at special vaccine events.

Las horas para venir a las clínicas de vacunas contra el COVID-19 sin cita previa en Mosaic. Última actualización, 7-6-21.

Sólo jóvenes de 12 a 19 años de edad

Eventos para las vacunas Pfizer

    • East Bend Drive-Up Care: todos los días de la semana 1-4 p.m.
    • Efectivo desde el 12 de julio: Se ofrecerán vacunas sin cita previa en todas las ubicaciones de Mosaic Pediatría desde las 9 a.m. a las 4 p.m, los días que haya el personal habitual.

Abierto a adultos (mayores de 18 años)

Eventos para las vacunas Pfizer

        • East Bend Drive-Up Care: todos los días de la semana 1-4 p.m.

Eventos para la vacuna Moderna

    • Clínica de Madras: todos los días de la semana 1-4 p.m.
    • Clínica de Prineville: todos los días de la semana 1-4 p.m.
    • Clínica de Redmond: todos los días de la semana 1-4 p.m.

Además de las horas de atención sin cita previa, se pueden programar citas en línea para las clínicas de adultos solamente, aquí:

La Clínica Comunitaria Móvil también ofrecerá vacunas durante sus rondas habituales y en eventos especiales para vacunarse.


Media Release: Mosaic Now Offering COVID-19 Vaccines to Anyone Ages 12+


Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:

Mosaic Now Offering Free COVID-19 Vaccines to Community

All Central Oregonians Ages 12 and Older Eligible

Bend, Oregon, May 12, 2021 – Mosaic Medical, a nonprofit community health center serving Central Oregon, is now offering free COVID-19 vaccines to all community members. All Central Oregonians (Mosaic patients and non-patients) age 12 and older are eligible to walk-in or schedule to receive a COVID-19 vaccine.

Walk-ins are currently welcome at our Courtney Clinic in Bend (see below for hours). Additional walk-in hours for our other clinics will be shared online soon.

Youth ages 12-17 are eligible to receive the Pfizer/BioNTech vaccine only, offered at our Courtney Clinic in Bend.


Mosaic Medical Courtney Clinic

2577 NE Courtney Dr. Ste. 100

Monday, Wednesday, Friday

8:30-11 a.m. and 1-2 p.m.


Appointments at our vaccine clinics throughout the region may be self-scheduled online at If you need assistance, text 458-203-1535. Students interested in scheduling appointments for high school vaccine clinics may schedule online at


Saturday, May 15

Riverbend Park in Bend

9 a.m.-12 p.m.

Community Vaccination Clinic – no appointment necessary – Pfizer/BioNTech vaccine – youth ages 12+ welcome


About Mosaic Medical:

Mosaic Medical is a nonprofit community health center that serves Central Oregonians from all walks of life. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.



Guest blog: Interpreting and Gender Identity

Guest blog post on interpreting and gender identity by Jacqueline Hinds, Spanish Certified Healthcare Interpreter™ and Language Access Training Specialist at Mosaic Medical

gender identity wordcloud

Did you know that Mosaic Medical offers extensive interpreting and translation services? I am proud to have been a Language Access Specialist with Mosaic for ten of my 15 years with the organization. I’d like to share a patient story with you that highlights two things well: Mosaic’s Mission and Core Values and the National Code of Healthcare Interpreter Ethics and Standards of Practice.

Supporting a patient in transition

I have been working with an adolescent patient in the process of coming out as transgender to their family. This young person has received excellent support from one of our Mosaic Behavioral Health Consultants (BHC). The BHC has supported the patient in the process of approaching their transition with loved ones. Those conversations have included communication to see if their parent would use their new preferred name and pronouns. Often, after consulting with the BHC before an appointment with this patient I found that I would not need to interpret after all. The patient spoke English, and if the parent did not attend, my services were not required.  However, when the patient’s parent was present, I was ready to interpret.

Communication and clarity

Our BHC was under the impression from patient input that their parent was not supportive of their transition. But once we were able to get the parent on the phone, they actually expressed support. This is one way the interpreting ethic of impartiality came into play. As the interpreter, I had to really focus on the current message, so that each individual was fully understood and well-represented by their words. I could not let previously shared information inform how I interpreted the current conversation.

Professional interpreting support helped this family make some inspiring progress. The professional partnership between the BHC and myself as the interpreter supported this patient and their parent to clarify their needs and feelings. With improved mutual understanding, they were able to reach agreements. The patient and parent were able to move forward with discussion regarding informing other family members about the patient’s gender identity and transition.

Shared learnings

I found that this whole experience helped me to renew my focus on the need to be impartial. It really stretched my cognitive capacity to relay messages accurately when both female/male pronouns and legal/preferred name were being used in the same conversation.

I’d like to share a few tips I’ve learned to help others in similar situations. The below concepts are adapted from the National Council on Interpreting in Health Care Interpreter Ethics and Standards of Practice and The Community Interpreter.

Tips for Interpreters and clinicians supporting sensitive conversations

Reflective practice

  • Stay alert to the learning opportunites within each experience
  • Remain aware of how you personally might act in a similar situation

Remain impartial

  • Make no assumptions and maintain a willingness to understand what is actually said in the moment (versus holding on to impressions or biases)
  • Do not allow your personal beliefs to inform how you interpret
  • Remain faithful to the original message no matter what

Remember communicative autonomy

  • Respect the ability of each party to remain responsible for and in control of their own communication

Always show respect, professionalism and cultural awareness

Thank you for taking the time to read about this experience, and for being open to considering or reconsidering another point of view.


“Evening of Remembrance” honors healthcare workers and all affected by COVID-19

Mosaic Medical presents an “Evening of Remembrance” on Tuesday, Mar. 23, to honor healthcare workers and all those impacted by COVID-19.  The event marks the one-year anniversary of Oregon’s emergency response to COVID-19.

“We have all been in isolation for so long that it is hard to recall life pre-COVID,” said Elisabeth Fincher, a Mosaic Behavioral Health Provider and event organizer. “It is important to carve out some time for people to formally pause, reflect and acknowledge the impacts that this pandemic has had on our community.”

At the beginning of the event viewers will be invited to light a candle to honor all those impacted by COVID-19.

The program will feature short reflections from various thought leaders in the Central Oregon community. Each speaker will give voice to the collective experience of the last year, articulating the impact of COVID-19 on specific community groups. The event will focus on those who have been disproportionately affected by the pandemic, including healthcare workers and those who are members of vulnerable populations.

“In order to heal, we must first acknowledge the trauma we have endured over the last year,” said Fincher. “We cannot move forward until we have made peace with the past.”

The pre-recorded event will air on COTV channels 611 and 11 from 6 – 6:30 p.m. on Tuesday, Mar. 23. The broadcast is also be available for viewing online at

This special production will also replay on Saturday, Mar. 27 at 5:30 p.m. on KOHD, KBNZ and COTV.


MEDIA RELEASE: Mosaic Expands COVID-19 Vaccine Eligibility

En Español


Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:


Mosaic Medical Expands COVID-19 Vaccine Eligibility

Efforts will focus on those disproportionately impacted by the pandemic

Bend, Oregon, Mar. 17, 2021 – As a Federally Qualified Health Center (FQHC), Mosaic Medical has been invited by the Oregon Health Authority to participate in a pilot program to expand vaccination efforts for Oregon communities most disproportionately impacted by COVID-19. A nonprofit community health center with 15 clinics across Central Oregon, Mosaic is one of seven FQHCs invited to participate in the pilot.

“We are proud to be able to facilitate greater access to COVID-19 vaccines for populations in our community who have been disproportionately affected by the pandemic,” said Megan Haase, Mosaic Medical CEO.

Participation in this effort provides Mosaic with the ability to move forward with expanding our vaccine eligibility requirements outside of current sequencing dates. While Mosaic will continue to be guided by Oregon’s eligibility phases, working through currently prioritized populations as quickly as possible, we are now expanding our Mosaic guidelines and those now eligible to schedule vaccine appointments at Mosaic include:

– Mosaic patients age 45 or older
– Mosaic patients eligible under OHA guidance (Phases 1a and 1b)
– Spouses/caregivers of eligible Mosaic patients


Individuals (Mosaic patients and community members) who are:
– Experiencing homelessness
– Residents of public housing
– Migrant/seasonal agriculture workers
– Have limited English proficiency
– Low-income (defined as household income at or below 200 percent of the Federal Poverty Guidelines)
– Identify as a member of a minority population

“Vaccine supply will be the limiting factor in the number of appointments that we can make available,” said Carla Stevens, Mosaic’s Chief Operations Officer. “It is an ever-evolving environment, however we do anticipate seeing an increase in vaccine doses made available to us to help meet community need.”

Mosaic is reaching out to our patients who are eligible to schedule vaccine appointments via direct mail, text messaging and phone calls. Additional vaccine clinics to take place in the coming weeks are being coordinated with community partner organizations including the Latino Community Association and Volunteers in Medicine. Details will be shared on and social media channels when finalized.

Individuals who meet the vaccine eligibility requirements and who wish to schedule an appointment have several options:

TEXT: 458-203-1535 with “Y” to receive a return text with a weblink to schedule online.

ONLINE: Go to to access the online scheduling tool.

For those who have any issues scheduling please text Mosaic at 541-383-3005.

Individuals may also call us at 541-383-3005, however due to a very high volume of calls please note that you may experience extended hold times while we take care of every caller.

For those who would like to learn more about the COVID-19 vaccine before scheduling an appointment, please visit the Mosaic website blog at for more information.

About Mosaic Medical:

Mosaic Medical is a nonprofit community health center that serves Central Oregonians from all walks of life. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.


Mosaic medical amplia la elegibilidad para la vacuna contra el COVID-19

Los esfuerzos se enfocarán en los mayormente afectados por la pandemia

Bend, Oregón, 17 de marzo del 2021 – La Autoridad de Salud de Oregón ha invitado a Mosaic Medical a participar en un programa de ensayo para ampliar los esfuerzos para vacunar a las personas mayormente afectadas por el COVID-19 al ser un centro de salud federalmente calificado.  Mosaic es un centro de salud sin fines de lucro que tiene 15 clínicas a través del Centro de Oregón y es uno de los siete centros de salud federalmente calificados invitados a participar en el programa de ensayo.

¨Estamos orgullosos de poder facilitar mayor acceso a la vacuna contra el COVID-19 para las poblaciones dentro de nuestra comunidad que se han visto mayormente afectadas por la pandemia¨, dijo Megan Haase, Directora Ejecutiva de Mosaic Medical.

El participar en este programa nos da la capacidad de ampliar los requisitos de elegibilidad más allá de las fechas de fases actuales.  Mientras en Mosaic todavía seguimos las pautas de elegibilidad de Oregón, enfocándonos en las poblaciones de prioridad actuales lo antes posible, además, ahora hemos ampliado nuestras pautas de elegibilidad y programación de citas para incluir además a los:

  • Pacientes de Mosaic mayores de los 45 años
  • Pacientes elegibles según las pautas de la Autoridad de Salud de Oregón (fases 1a y 1b)
  • Esposos / cuidadores de nuestros pacientes elegibles
  • Pacientes de Mosaic y miembros de la comunidad que:
  • Estén sin hogar
  • Sean residentes de viviendas públicas
  • Sean trabajadores agrícolas migrantes o de temporada
  • Tengan capacidad limitada para hablar, leer o entender el inglés
  • Sean de bajos recursos (según las pautas federales de estar a 200% o menos del nivel de pobreza)
  • Se identifiquen como miembros de una población minoría, según como se identifica la persona

¨El suministro de vacunas será el factor que nos limite en la cantidad de citas que podeamos ofrecer,¨ explicó Carla Stevens, Directora de Operaciones de Mosaic Medical.  ¨Es una situación que está cambiando rápidamente, sin embargo, anticipamos ver un mayor suministro de vacunas para ayudarnos a responder a las necesidades de nuestra comunidad¨.

Mosaic se está comunicando con nuestros pacientes elegibles por correo, textos y llamadas para programar citas para recibir la vacuna.  Eventos de vacunación adicionales se llevarán a cabo en las próximas semanas en colaboración con otras organizaciones de la comunidad tales como La Comunidad Latina y Voluntarios en Medicina.  Una vez finalizados, se podrá ver los detalles en y en nuestras redes sociales.

Existen varias opciones para aquellos individuos que cumplan los requisitos para la vacuna y quieran hacer una cita:

Por texto: Mande un texto al: 458-203-1535 y escriba “Y” para recibir un texto con el enlace para programar una cita en línea.

En línea: Vaya a para entrar al sitio para hacer citas.

Si encuentra cualquier problema en programar una cita, se puede mandar un texto al: 541-383-3005.

También nos pueden llamar al 541-383-3005, pero debido a un alto volumen de llamadas, es posible que hayan tiempos de espera más largos mientras atendemos a cada uno.

Si le gustaria saber más sobre la vacuna contra el COVID-19 antes de programar una cita, visite nuestro sitio web para más información:

Sobre Mosaic Medical:

Mosaic Medical es un centro de salud comunitario sin fines de lucro sirviendo a toda la población del Centro de Oregón sin importar su situación.  A través de una red de 15 clínicas, ofrecemos servicios integrados para atender a las necesidades de cada paciente ya sean servicios médicos, dentales, de la salud mental, de nutrición o medicamentos.  El cuidado que brindamos nunca se influye por cuánto dinero gana, el idioma que habla o si tiene o no tiene seguro médico.  En Mosaic Medical brindamos un cuidado de calidad para todos.


Provider Perspectives: COVID-19 Vaccinations

Guest blog post on COVID-19 vaccinations by Mosaic Pediatrics providers Ellie Millan, PNP and Rebecca Hicks, MD, IBCLC

Healthcare providers who work with young children have a great deal of experience communicating with patients and parents about the importance of vaccinations. Long before COVID-19 vaccines made an appearance, pediatric providers were familiar with addressing questions and concerns about routine childhood vaccines. Two of Mosaic’s pediatric providers, who also happen to be moms themselves, share their personal perspective on vaccine hesitancy and offer words of support.

Overcoming “vaccine hesitancy” means choosing hope over fear

by Ellie Millan, PNP

During my nearly ten years of working as a Pediatric Nurse Practitioner I have become well acquainted with the topic of “vaccine hesitancy.” How to approach vaccine hesitant parents was an integral part of my training. I remember shadowing different providers during my master’s program and watching them discuss immunization fears with parents. I absorbed all the information I could in books, lectures, and conferences to feel fully prepared to have these conversations with my own patients. In my first several years of practice I stuck with explaining the science behind vaccines, the data that tells us they are effective and safe, the fact that no other field in pediatrics is more rigorously studied than immunizations.

Ellie Millan, PNP holds a basket of COVID-19 vaccine pins

Ellie Millan, PNP at Mosaic Pediatrics holds a basket of COVID-19 vaccine pins at a recent clinic.

After several unproductive conversations and unconvinced families I decided to change my approach. I realized vaccinations are more often an emotional topic for families. Parents want nothing more than to protect their child from harm and to ensure they will be safe and healthy. What they remember is the scary story of their friend’s child who had an adverse effect, or the fraudulent claims that vaccines cause autism. Instead of pure science, I now discuss the real patients I saw with vaccine preventable diseases when I worked as a RN in the hospital. I talk about the potential impact of these diseases to their young infant, friends who cannot not receive vaccines, or immuno-compromised family members we can help protect getting vaccinated ourselves. We look at pictures of vaccine preventable diseases in the exam room. I reassure them that both of my children have received every vaccine on schedule as recommended by the Advisory Committee on Immunizations Practices (ACIP) and American Academy of Pediatricians (AAP), and that I would never recommend something for their child that I do not do for my own children.

Our most monumental achievement is also a significant barrier

Our most monumental achievement in science is also our most significant barrier in discussing vaccines with patients and families: the current generation of caregivers making decisions about vaccines for their children have not lived through an era of vaccine preventable disease. It is BECAUSE of vaccinations that they do not have emotional memories of watching a family member die from measles, or become debilitated by polio, or suffer permanent hearing loss from meningitis. Medical providers are not only unique in our knowledge about infectious diseases and vaccine safety and efficacy thanks to our training, but also in our memory of seeing these illnesses firsthand. We often come from an impassioned perspective when remembering past patients who have suffered or died from a vaccine preventable disease.

Many of us have not experienced a vaccine preventable pandemic until now. Our current moment with the COVID-19 vaccines is historic for many reasons, but most notably for me is that we have witnessed first hand the devastating toll this virus has taken on our global community in the last 11 months, and are now being offered a safe path back to normalcy.  No one has been untouched by COVID-19, even if their greatest loss was the ability to eat out at a restaurant. Most of us have endured the hardest year of our lives. In fact, I think of it as a modern world war given the sacrifices we have made and the lives we have lost. But now thanks to science we are being offered a chance at hope.

Choose hope over fear

For me, this vaccine means that I will not suffer or die from COVID-19, that my daughter can continue to attend kindergarten in person, and that I could have a dinner party with my extended family whom I have missed so dearly this past year. My 91-year-old grandmother moved to Bend in October, but I’ve been unable to give her a hug or sit in a room with her and enjoy having her so close to me.  These are just a few things I look forward to, but for these dreams to become reality we need people to get vaccinated, we need them to choose hope and not fear.

COVID-19 vaccines offer hope

By Rebecca Hicks, MD and IBCLC

Over the last 14 years, I have spent many hours studying, contemplating and discussing vaccine science, but I can’t recall a time when I felt as much excitement or hope about a particular vaccine as what I feel now about the COVID-19 vaccines that have been authorized in the US.

Dr. Rebecca Hicks, headshot

Rebecca Hicks, MD, IBCLC and Mosaic Pediatrics provider

As a pediatrician, and as a member of an international COVID-19 committee, I have been following the studies and news on COVID-19 vaccines around the world very closely.  Back in December, when I finished reading the 67 page long FDA report on the Pfizer vaccine results, I felt something that I hadn’t felt in many months…hope.

A reminder of the past

In that moment, I was reminded of a story from my medical training.  The story was about a vaccine scientist in the 1950’s who was the first person to read the results of the polio vaccine trials taking place in America amidst a deadly polio epidemic.  As the story goes, this scientist held the paper in shaking hands with tears of happiness streaming down his face as he saw the results.  Of the many thousands of children in this trial, 30 children had succumbed to a fatal polio illness during the study, and all of them were in the placebo group that did not receive a vaccine.  Not a single case of polio occurred in the group of children who had received vaccinations.  This man was moved to tears because based on these results, he knew the polio vaccine worked and that the epidemic would come to an end, ridding the country of this tragic disease.

This is how I felt when I saw the results of the Pfizer vaccine trial and again with the Moderna vaccine weeks later, filled with confidence and hope.  Like the polio vaccine, these COVID vaccines work fantastically well to prevent COVID-19 disease and are our best possible chance of moving out of the pandemic.

These vaccines were given to tens of thousands of volunteers during the trials and now have been given to millions of people around the world.  Many robust safety monitoring systems are in place and through the data generated from these systems, I can say confidently that these vaccines are proving themselves to be very safe.

Getting the COVID-19 vaccine is the smart choice

There is nothing in medicine that is completely risk free, and when millions and millions are receiving a vaccine (any vaccine), a small number will have an adverse effect from it.  But the chances of having a bad outcome from one of these COVID vaccines are exceedingly small and certainly much smaller than the chances of having a bad outcome from COVID-19 disease.

When it is your turn and the vaccine becomes available to you, I want you to know that getting the COVID-19 vaccine is the smart choice.  I am thrilled to be fully vaccinated against COVID-19 and am hopeful that as many others become vaccinated, we will rid our country of this tragic disease and regain a sense of normalcy that we all deserve.

Another personal perspective from a Mosaic provider

A guest column by Brian Sullivan, MD appeared in a recent issue of the Bend Bulletin. Brian is the Clinic Medical Director for our Redmond clinic. In this moving piece, Brian shares his thoughts on receiving the COVID-19 vaccination, and his gratitude to all that made it possible. Read the column here.

COVID-19 presentations by Mosaic providers

Do you have questions about the COVID-19 vaccine? Mosaic’s Director of Pharmacy services, Dr. Albert Noyes, has taken a close look at the science behind the vaccines and developed a presentation for the public. This video will help you learn how the vaccines work, explore common reactions and learn about what you can do if you have allergies or other concerns. Dr. Kim Montee also provided a video of this presentation in Spanish. Both videos can be viewed here.



COVID-19 Vaccine Presentations

En Español

Do you have questions about the COVID-19 vaccine? Mosaic’s Director of Pharmacy services, Dr. Albert Noyes, has taken a close look at the science behind the vaccines and developed a presentation for the public. This video will help you learn how the vaccines work, explore common reactions and learn about what you can do if you have allergies or other concerns.

¿Tiene preguntas sobre la vacuna del COVID-19? Este video le ayudará a entender cómo funcionan las vacunas. También aprenderá cuáles son las reacciones comunes y qué puede hacer si usted tiene alergias u otras inquietudes. El Director de Servicios Farmacéuticos de Mosaic Medical, el Dr. Albert Noyes, preparó esta presentación y la presenta en español nuestro Dr. Kim Montee, Médico de Atención Primaria.


Transportation Tips: Resources to help reduce barriers to healthcare

Guest blog post with tips on transportation options for Central Oregonians from Jennifer Ball, Community Health Worker III at Mosaic Medical.

transportation resourcesMosaic Medical has a team of Community Health Workers (CHW) ready to assist our patients in overcoming barriers to care. One of these barriers is access to adequate transportation. We know that not having a safe way to get to appointments keeps many people from visiting their doctor or other healthcare provider. Our CHWs work with our patients to find resources to help make sure they can get to their appointments.

We want to help everyone in our community be able to get to their appointments! We’ve put together this list of transportation options in Central Oregon that we hope you find helpful.

Please contact these agencies directly for more information, or if you are a Mosaic patient, reach out to your Mosaic Community Health Worker, who will help determine what resources are available to you.

Cascades East Transit – Bus System
Who can use this service: Anyone in Central Oregon

  • Fares vary, zone pricing and additional information can be found at:
  • Rides available Monday-Friday 7 a.m.-5 p.m.
  • Call 541-385-8680

Non Emergent Medical Transport (NEMT)
Who can use this service: OHP and DMAP/OpenCard members

  • Mileage reimbursement AND door-to-door rides for doctor appointments, behavioral health visits, dental appointment, and pharmacy trips to pick up OHP covered medications and WIC appointments
  • Rides should be scheduled 48 hours in advance
  • Same day rides may be accommodated on an as available basis
  • If an appointment is cancelled/rescheduled, the ride will also need to be cancelled/rescheduled
  • For OHP patients call Modvicare at 844-544-1397  
  • For DMAP/OpenCard patients call Cascade East Ride Center at 541-385-8680

Who can use this service: Patient with a disability OR age 60+ AND low income AND not living near a Cascade East Transit area fixed route may qualify for these services.

  • Bend Dial-A-Ride is a curb-to-curb, shared ride transit service providing rides within the community the member resides in only (not from one community to another).
  • Your Primary Care Provider and Community Health Worker work to complete application together documenting your disability
  • For scheduling call 541-385-8680 or Toll Free 1-866-385-8680 48 hours before transportation need (does not only have to be used for appointments, can be shopping, etc.)
  • Choose extension 2
  • Provide the following information to schedule a ride:
  • Name, DOB, address, location that you will be going and the time that you need to arrive, time that you need taken back home
  • Fees are associated with this service

Other Transportation Options Available

Cascade East Veterans Transportation

This is a no cost, ADA-accessible service provided to veterans, providing transportation to doctor appointments, VA clinics, pharmacies, and other important healthcare related destinations located within Central Oregon.

  • Monday – Friday from 7 a.m. – 4 p.m.
  • Call Cascades East Transit Call Center at 541-385-8680

STARS – Sisters Transportation and Ride Share

Sisters Transportation and Ride Share (STARS) aims to provide all Sisters residents with free transportation within Sisters, as well as to Bend and Redmond for non-emergency medical appointments: physician, dental, vision, physical therapy, hearing, lab work and testing.

  • Call 541-904-5545 to schedule and/or ask about the STARS application process
  • Email and include your phone number and allow 24 hours for a volunteer response about the STARS application process

We hope you find these resources helpful!



Media Release: Kemple Children’s Dental Fund Established at Mosaic

Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:

Gift of $81,000 establishes fund to ensure dental care for Central Oregon children

Bend, Oregon, Feb. 24, 2021 – Mosaic Medical, a community health center with 15 clinics across Central Oregon, is proud and grateful to continue the vision of the late Dr. H.M. Kemple with the creation of the Kemple Children’s Dental Fund. The fund has been established with a generous gift of $81,000 from the Kemple Memorial Children’s Dental Clinic, which closed its doors last year after more than 20 years of service to our community. The fund will provide integrated dental services at Mosaic clinics for children throughout Central Oregon who are uninsured or from low-income homes, allowing Dr. Kemple’s vision to live on.

“We are grateful for the ability to provide this gift to Mosaic that will ensure children across Central Oregon can still receive dental services, regardless of their family’s ability to pay,” said Suzanne Browning, former Executive Director of the Kemple Memorial Children’s Dental Clinic. “And we are so pleased that Dr. Kemple’s legacy will continue to have a positive impact on our community.”

Dr. H.M. Kemple at the unveiling of the Kemple Clinic in 1998.

Dr. Kemple’s Lasting Legacy

Dr. Kemple believed that improving the health and well-being of all children and young adults in our community creates a strong, healthy workforce and vibrant economy. His goal was to ensure that all children in Central Oregon have access to quality dental care. He opened the doors of the Kemple Clinic in 1998, and after his passing in 2007, The Kemple Memorial Children’s Dental Clinic continued to be a place where Central Oregon children who were at risk, underserved or uninsured could receive the dental care they needed at no cost to their families.

For more than two decades the organization provided pro bono dental services, and in recent years their board closely watched state, regional and local efforts to integrate dental coverage into overall health improvement priorities. As a result of these successful comprehensive integration efforts across Central Oregon, the board realized in November of 2019 that their mission was finally complete. The decision was made to make a change.

Looking to the future

As the Kemple Memorial Children’s Dental Clinic prepared to close its doors last year, Mosaic Medical was honored to partner with the organization to create a plan to continue their mission of ensuring that all children in our community have access to quality dental care. Part of this effort includes the establishment of the Kemple Children’s Dental Fund. Mosaic Medical has also agreed to continue the annual “Brighter Smiles Campaign” fundraising effort to benefit the fund.

“We are humbled to receive this gift—of funding and of trust—that allows us to carry on the important work of Dr. Kemple,” said Megan Haase, FNP and CEO of Mosaic Medical.  “We know that across the Central Oregon region there is a great need for dental care for children. Access to early dental care can make such a difference in the life of a child, and for the future of our community.”

Tooth pain and dental diseases—such as undetected cavities—are leading causes of school absenteeism for children. Studies have shown that children with higher absentee rates are at serious risk of falling behind in areas including reading and math, which is related to poor graduation rates in the future.

To contribute to the Kemple Children’s Dental Fund, please visit or contact Mosaic Medical’s Development Officer, Angela Saraceno at or 541-323-3860

About Mosaic Medical: Mosaic Medical is a nonprofit community health center that serves Central Oregonians from all walks of life. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.