Hotline for Help Handling Acute Distress

red phone illustrating story about behavioral health hotline

En español

Mosaic Medical created a Behavioral Health Hotline early on in the COVID-19 pandemic as a way for Mosaic Medical patients who are experiencing acute distress to have immediate access to a Mosaic Behavioral Health provider. If an individual is not a Mosaic patient, but would like to establish care with Mosaic and has a behavioral health problem, they may also call the Behavioral Health hotline to establish care.  The Mosaic Behavioral Health Hotline is also available to individuals who speak Spanish.

This is a “warm line” ensuring that all callers will be connected to support regardless of the time a call comes in. If a caller reaches out after hours or when all lines are busy they will automatically be transferred to the National Disaster Distress Hotline (1-800-985-5990).

What is the phone number for the BH Hotline?


What are the hours of operation?

Monday – Friday, 8 a.m. – 5 p.m.

Is this a crisis line?

The Mosaic Behavioral Health hotline is meant for Mosaic patients who are in acute distress for any reason (not just COVID-19) and in need of immediate access to a Mosaic Behavioral Health provider.

This line is not a psychiatric crisis line.  If an individual is experiencing an acute psychiatric crisis, such as thoughts of suicide, or acute psychosis they should call established local crisis numbers listed below or go to the Deschutes County Crisis Stabilization Center (63311 Jamison Street, Bend, OR 97703).

  • Deschutes County 24-hour crisis line: 1-800-875-7364
  • Jefferson County 24-hour crisis line: 541-475-6575
  • Crook County 24-hour crisis line: 541-323-5330, option “1”
  • Youth Line (21 and younger) 24-hour crisis line: 1-877-968-8491

Línea directa para ayuda con angustia aguda

Mosaic Medical creó una línea directa de salud conductual al principio de la pandemia COVID-19. Es una manera para que los pacientes de Mosaic Medical que sienten angustia aguda tengan acceso inmediato a un proveedor de salud conductual de Mosaic. Si una persona no es un paciente de Mosaic, pero le gustaría establecer atención médica en Mosaic y tiene un problema de salud conductual, también puede llamar a la línea directa de salud conductual para establecer cuidado médico.  La línea directa de salud conductual de Mosaic también está disponible para las personas que hablan español.

Esta línea directa garantiza que todos los que llamen recibirán apoyo sin importar la hora en la que haga la llamada. Si una persona llamara fuera del horario o cuando todas las líneas están ocupadas, se transfiere de forma automática a la Línea de ayuda para los afectados por catástrofes (1-800-985-5990, para español presione “2”).

¿Cuál es el número de teléfono de la línea directa de salud conductual?


¿Cuáles son las horas hábiles?

Lunes – viernes, 8 a.m. – 5 p.m.

¿Es una línea de crisis?

La línea directa de salud conductual de Mosaic está destinada para pacientes de Mosaic que están en apuros agudos por cualquier razón (no solo COVID-19) y que necesitan acceso inmediato a un proveedor de salud conductual de Mosaic.

Esta línea no es una línea de crisis psiquiátrica.  Si una persona tiene una crisis psiquiátrica aguda, como pensamientos de suicidio, o psicosis aguda, debe llamar a los números de crisis locales establecidos o ir al (Deschutes County Stabilization Center, 63311 Jamison Street, Bend, OR 97703).

  • Línea de crisis las 24 horas del condado de Deschutes: 1-800-875-7364, para español presione el “1”
  • Línea de crisis las 24 horas del condado de Jefferson: 541-475-6575, se habla español
  • Línea de crisis las 24 horas del condado de Crook: 541-323-5330, presione el “1”, solo en inglés
  • Línea Juvenil (21 años y menores) de crisis de las 24 horas: 1-877-968-8491 se habla español


Community Impact Report Released

Mosaic Medical’s annual Community Impact Report is now available. In the report you will meet Brad, Paula and Elmer—three Mosaic Medical patients who benefited from the high-quality healthcare that our team members provide day in and day out.

Mosaic Medical patients in the Community Impact Report

You will also see a summary of Mosaic Medical’s impact over the 2019-2020 fiscal year and learn more about the staff, board members, patient advisors, community partners and donors that make our work possible.

Read the report online

Download a PDF

This year has been so challenging for so many people in so many ways. Mosaic Medical is honored to be a constant in the lives of our patients and community, especially during uncertain times.


The Flu and You: Influenza FAQ

Guest blog post addressing important questions about flu by Dr. Albert Noyes, PharmD, Director of Pharmacy Services, Mosaic Medical

Reminder to get your flu shotAs healthcare providers, every year we prepare for the arrival of “flu season” in the fall and winter. This year, due to the COVID-19 pandemic, we are especially encouraging our patients and the public to be sure to plan for getting an influenza vaccine.

Influenza (flu) and COVID-19 are caused by different viruses, but both are expected to spread in the coming months according to the Centers for Disease Control and Prevention. The CDC is recommending annual influenza vaccinations for everyone six months and older.

Avoiding the flu during the COVID-19 pandemic is vital for our community. Getting vaccine this year will not only reduce your risk of getting sick, but will help us to conserve potentially scarce healthcare resources.

To help inform our patients and the public, we have created the following Frequently Asked Questions based on information from the CDC:

Q: What will the influenza vaccine protect me from?

Each year the vaccine is reviewed and updated to provide protection against the three or four flu viruses that are expected to be most common.  At Mosaic, we will be using a high-quality, four-strain coverage vaccine.  For our patients 65 years of age and over, we have the CDC-recommended adjuvant vaccine, formulated to provide better immunity against the virus in older adults.

Q: When should I get my flu vaccine?

The CDC recommends that September and October are good months to get vaccinated. As long as the flu season is still going strong, vaccinations will continue, even past January.  At Mosaic, the influenza vaccine will be available to patients starting Sept. 21.  Patients may call Mosaic at 541-383-3005 to schedule their flu shot beginning Sept. 7. 

Q: Who should get a flu vaccine?

The vaccine is recommended for everyone six months of age and older. It is especially important for people at high risk for complications (age 65 or older, pregnant women, young children, people with asthma, diabetes, heart disease and other illnesses) to get a flu vaccination this year, as they seem to also be at a higher risk from COVID-19. 

Q: How will vaccines be given in a pandemic?

There may be changes in how vaccines are administered due to the pandemic. Check with your healthcare provider for more information. At Mosaic we have established outdoor Drive-Up Care locations in Bend, Redmond and Prineville to be able to provide safe, convenient vaccinations and other services for our patients.

Q:Will there be a shortage of flu vaccine?

A record number of influenza vaccine doses are being produced this year and manufacturers are not reporting any significant delays.

Q: Will the flu vaccine protect me from COVID-19?

The influenza vaccine will not protect you from the coronavirus (SARS-C0V-2). Influenza and COVID-19 are caused by different viruses, although they are both contagious respiratory illnesses.

Q: Can I have both flu and COVID-19 at the same time?

It is possible to have influenza and other respiratory illnesses, including COVID-19, at the same time. And both illnesses can have similar symptoms, making it hard to tell the difference without testing.

Q: Which is more dangerous, flu or COVID-19?

Both illnesses can be serious and both can result in hospitalization or death. According to the CDC, at this time it does appear that COVID-19 is more deadly than seasonal flu. However, there is much that is not known about this new coronavirus.

Albert Noyes, PharmD, CDCES, BC-ADM is the Director of Pharmacy Services at Mosaic Medical. In addition to his pharmacy credentials he is also a Certified Diabetes Care and Education Specialist and board certified in Advanced Diabetes Management. He is committed to helping all patients understand their conditions, treatment options and to feel empowered to make informed decisions about their health. Outside of work Albert enjoys spending time with his wife and five children, farming, gardening and fishing. Learn more at and


Media Release: Mosaic Welcomes New Mobile Community Clinic


Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:

Support from donors makes it possible to provide state-of-the-art care on the go

Bend, Oregon, Aug. 12, 2020 – Mosaic Medical is pleased to announce that our new Mobile Community Clinic (MCC) has arrived in Central Oregon. The new clinic and will begin traveling around the region to serve patients this week.

Thanks to the generous support of donors, Mosaic’s mobile clinic program is entering a new era with a state-of-the-art clinic. Our new clinic, a 2019 Ford Winnebago, was custom designed and manufactured by ADI Mobile Health. The company, based in Tualatin, OR has nearly 30 years of experience building mobile health clinics for clients worldwide.

New amenities include all-wheel drive, wheelchair accessibility

The MCC is now able to safely travel across the region, even during inclement weather, to reach those who need medical care most. New amenities on the clinic include functional air conditioning and heat, all-wheel drive, expanded exam room space, wheelchair accessibility and increased refrigeration space for vaccines. Mosaic is now able to provide enhanced wrap around medical services to better serve the increasing number of community members who are experiencing homelessness in Deschutes, Crook and Jefferson Counties.

“As the only organization offering mobile medical care to those experiencing homelessness, we needed to have a reliable mobile unit. We were limited on the type of services offered and when we were visiting partners due to the age of our previous clinic,” said Carla Stevens, Mosaic’s Chief Operating Officer. “We are so excited about the possibilities this new clinic provides to continue improving the health and well-being of the individuals and communities we serve through our mobile clinic program.”

Fundraising helped to secure the new clinic

Last November we asked the community to help us raise the final funds needed to purchase the new RV. A positive response helped us to secure the new mobile clinic. We would like to give a special thank you to the following supporters who made this dream a reality:

Collins Foundation

Oregon Community Foundation

Cow Creek Umpqua Indian Foundation

First Interstate Bank Foundation

Central Oregon Realtors Association

Over 20 individual community members

The new clinic replaces a 27-year-old converted RV that could no longer be relied upon to safely travel the many miles required around the region to reach patients. Inclement winter weather often forced the cancellation of visits during the time of year when access to care is needed the most.

The origins of the Mobile Community Clinic

The origins of the mobile clinic date back many years, when the team at Central Oregon Veterans Outreach (COVO) conceived of an effort to take a mobile health clinic out to homeless camps in the area. In 2013 they donated their mobile van to Mosaic Medical, and the Mobile Community Clinic (MCC) program came to life.

Today the MCC travels throughout Deschutes County, providing quality, accessible healthcare to more than 700 individuals experiencing homelessness and at-risk youth. Those experiencing homelessness have an increased risk for bronchitis, pneumonia, skin damage, frostbite and other issues. And due to a lack of transportation, many people are not able to make it to one of the other 14 regional Mosaic clinics for care, so access to healthcare on the mobile clinic is critical.

The MCC offers care on a walk-in basis at locations where people are already accessing services, such as cold weather shelters and food banks. The mobile clinic weekly schedule includes stops at multiple locations in Bend, Redmond and Madras.

About Mosaic Medical:

Mosaic Medical is a nonprofit community health center that serves Central Oregonians, regardless of life circumstances. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.




Media Release: Grant from OHSU Knight Cancer Institute supports health screenings at home


Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:

Grant supports health screenings at home during COVID-19

Bend, Oregon, July 16, 2020 – Mosaic Medical, a nonprofit community health center providing quality care for all in Bend, Redmond, Prineville and Madras, was awarded $50,000 from the OHSU Knight Cancer Institute Community Partnership Program. The funds will be used to help patients keep up with health screenings at home during COVID-19.

Mosaic Medical plans to provide a concierge colon cancer screening service for our patients. Part of the program includes screening reminders sent via text message, mailing test kits directly to patients and virtual lunch and learns. By investing in these new methods, we hope to educate our patients and the community on the importance of keeping up with health screenings at home while in quarantine.

“We are grateful for the generous support from the OHSU Knight Cancer Institute Community Partnership Program to enhance our colon screening program across Central Oregon,” said Elaine Knobbs-Seasholtz, Mosaic’s Director of Strategy and Development. “Regular screenings is one of the most powerful ways for detecting and preventing colon cancer. This funding will make the screening process more convenient and easy for our patients.”

The OHSU Knight Cancer Institute Community Partnership Program is designed to build sustainable collaborations with Oregon communities by providing grants and other resources to foster development of community-identified cancer prevention, early detection, treatment and survivorship projects. The OHSU Knight Cancer Institute has made a decade-long commitment to invest in this program to develop robust, sustainable programs that benefit the health of all Oregonians. Additional information about the program is available on the OHSU Knight Cancer Institute’s website.

About Mosaic Medical:

Mosaic Medical is a nonprofit community health center that serves all Central Oregonians, regardless of life circumstances. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all. For more information visit our website.



Media Release: Mosaic Welcomes New Chief Operations Officer


Contact: Bridget McGinn, Communications Manager

Tel: 541.408.3327; Email:

Carla Stevens, RN, MS brings a passion for community health to her new role

Bend, Oregon, July 17, 2020

Mosaic Medical, a nonprofit community health center providing quality care for all in Bend, Redmond, Prineville and Madras, recently welcomed Carla Stevens, RN, MS as Chief Operations Officer.

“I’m incredibly excited to join a team focused on providing care to the most vulnerable in our community, while having such high quality of care that anyone would want to join as a patient,” said Stevens. “I believe Mosaic is well-positioned to support community health for all, and I look forward to being a part of this mission.”

Stevens began her career in nursing prior to moving into healthcare administration and operational leadership roles. Over the course of her 30-year career she has served in positions in ambulatory practice, provider relations, quality programs, system operations and process improvement. Stevens has a Master of Science in Management, a Bachelor of Science in Nursing and Business Administration and extensive training and practice in leadership development and process improvement. She was most recently with St. Charles Health System, and was previously with Presbyterian Health Services.

“We are excited to welcome Carla to Mosaic,” said Megan Haase, FNP and Mosaic Medical CEO. “She brings with her a passion for community health, and she is a natural fit with our mission to improve the health and well-being of the individuals, families and communities we serve.”

About Mosaic Medical:

Mosaic Medical is a nonprofit community health center that serves all Central Oregonians, regardless of life circumstances. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic Medical provides quality care for all.



High blood pressure: Your questions answered

Dr. Jeff Bulkley recommends an active lifestyle to help prevent high blood pressure.

Dr. Jeff Bulkley recommends an active lifestyle to help prevent high blood pressure. In this photo he and his family enjoy a scenic hike together.

Common questions related to high blood pressure are addressed in this guest blog post by Jeff Bulkley, DO. Dr. Bulkley is an Internal Medicine physician at Mosaic Medical’s Complex Care Center.

Q: What is high blood pressure?

Our arteries carry blood, rich in oxygen and nutrients, from the heart to other organs and parts of the body. The pressure on the inner walls of the body’s arteries is referred to as “blood pressure.”

An individual’s blood pressure is defined by two measurements, the systolic (measuring the pressure when the heart contracts) and the diastolic (measuring pressure between heart beats). Blood pressure is reported as the systolic pressure over diastolic pressure.

According to the American Heart Association and American College of Cardiology, “high blood pressure” is defined as a blood pressure measurement greater than 130/80.

Q: Are high blood pressure and hypertension the same thing?

Yes, hypertension is the medical term.

Q: What are the symptoms of high blood pressure?

High blood pressure is often called the “silent killer” as it doesn’t usually cause symptoms by itself. However, when a patient develops complications, symptoms can appear.

For example, if hypertension leads to heart failure–which is a common scenario–a patient can develop symptoms of shortness of breath, chest pain and swelling in the legs.

Q: Is this disease common?

Yes, it is estimated that over 45% of Americans over the age of 20 suffer from hypertension. And many of these people don’t know they even have it. It can run in families, or some people may have it with no family history of the disease. Hypertension occurs at higher rates in blacks, Asians and Hispanic Americans. And risk for the disease increases with age.

If left untreated, hypertension increases the strain on the heart and arteries, causing organ damage. Additionally, it increases the risk of heart failure, heart attack, stroke, kidney failure, vision problems and sexual dysfunction.

Other medical problems, such as diabetes and high cholesterol as well as tobacco use, can increase your risk for complications when combined with hypertension.

Q: How can I find out what my blood pressure level is?

You can find out what your blood pressure is by using a validated blood pressure cuff to measure it. Your doctor’s office or local pharmacy will have appropriate cuffs to take your measurement. It is important to check your blood pressure regularly. It can change and increase over time, depending on your environment and as you age.

Q: What can be done to prevent this disease?

The best way to prevent hypertension is to eat healthy and exercise regularly.

  • Follow a diet rich in plant-based foods, and eat plenty of vegetables, fruits, nuts and legumes.
  • Limit dark meats, simple sugars and processed foods.
  • Watch the amount of salt (sodium) that you consume, aim for less than 2000 mg of sodium daily.
  • Regular exercise is important. Aim for getting your heart rate up for at least 30 minutes on most days, at least 150 minutes per week.
Q: How can this disease be treated?

The best first step in treating hypertension is to adopt a healthy diet and incorporate regular exercise if you haven’t done so already. In addition, there are a number of relatively safe medications that can be taken regularly to get your blood pressure into a safer range. Remember, treating your high blood pressure with medication (if your doctor recommends it) can help prolong your life and prevent serious medical problems.

Q: Are my blood pressure medications safe to continue taking if I am at risk for or have COVID-19?

Yes! There have been multiple studies recently suggesting that ACE inhibitors and ARBs (2 common categories of blood pressure medications that were originally thought to be unsafe in patients infected with the novel coronavirus) are safe and do not impose additional risk to those with SARS-COV2, the novel coronavirus that causes COVID-19.

Q: Where can I find more information?

Please reach out to your healthcare provider if you have questions or concerns about high blood pressure. Some online resources you can visit include:



5k Training Plan to Celebrate the Start of Summer

Today’s guest blogger is Tina Bollman, Behavioral Health Coordinator at Mosaic Medical and Subject Matter Expert for the American Council on Exercise. Below, she reflects on the changes brought by COVID-19 and provides resources for starting a 5k training plan amid the pandemic. Make sure to speak with your healthcare provider before starting a new exercise routine. 

I taught my last indoor cycling class on Mar. 9. When I left the gym that day, I had no idea how much my life would change because of COVID-19. Schools, businesses and gyms were shuttered and events of every kind have been cancelled for the remainder of the year. One of those was Mosaic’s very own 2nd Annual Summer Solstice Shuffle. We know it was the right thing to do, but nevertheless, it was another big disappointment!

After an appropriate mourning period, I regrouped, rallied and thought hard about what is really important right now. For me, it is connection and movement. That’s why I wanted to develop a 5k training plan to honor the spirit of the Summer Solstice Shuffle. Getting active, right now and right where you are is one of the most powerful forms of self-care. We can do this, Together:Apart.

Starting a New Training Plan

Whenever I start on a new training plan, I try to break it down into manageable pieces. This helps me stay on track to meet my goals. I hope it will help you, too.

Step 1: Commit to a plan and talk to your healthcare provider.

Typically it takes about eight weeks of training to prepare for a new athletic event. This is the smart way, and it’s highly recommended. Fortunately, it’s also a very approachable plan. As a first step, pick a goal date for your run/walk and mark it on your calendar. Make sure you give yourself at least two full months to train.

Remember to talk to your healthcare provider before beginning any exercise program. Virtual visits are available with Mosaic providers for both new and existing patients. To make an appointment, call 541-383-3005.

Step 2: Day one of training. Start walking (or running, if that is your thing).

Don’t over-complicate this. Put on your shoes, go outside and walk. You might check the weather first, this is Central Oregon after all. You don’t have to set any speed records, and it should not feel intimidating in any way. Just see how far you go.

As with all other activities, maintaining physical distance while training is paramount. In some instances where physical distancing is not possible, it may be advisable to wear a mask. You can learn more about safe outdoor recreation on the Centers for Disease Control (CDC) website.

In addition to keeping a safe physical distance as you train, consider using an App to track your progress. This helps me to set my own personal goals and keeps me motivated as the miles add up. There are many good smart phone tracking apps available. A couple of my favorites are MapMyRun and MapMyWalk by Under Armour. These apps use your phone’s GPS to map your route and track your distance as you walk or run. They are free to download and you just need an email address to create your account.

Since Mar. 15, when it became apparent that some really strange and frightening things were happening globally, I’ve walked almost 140 miles. I knew I needed to do something for myself so I put on my shoes (and a warm coat, a beanie and gloves, it was only 20 degrees that day!) and I walked. I’ve walked some distance almost every day since. I have wandered through neighborhoods, along a river trail or took a drive to a fresh location. It has saved me physically and mentally when I needed some self-care and stress management – and I’m confident it will do the same for you!

Step 3: Set interim milestones to keep yourself on track.

Much like breaking down the training plan in steps, it’s smart to break down your distance into interim milestones. For example, if I started my training plan on May 23, I might set interim goals that look like this:

  • By June 6 – Walk/run 1 mile
  • By June 20 – Walk/run 1.7 miles
  • July 4 – Walk/run 2.4 miles
  • July 14 – Day of Personal Race – Walk/run full 5k (3.2 miles)

There are many websites that provide detailed training plans for 5k races. For example, Runner’s Blueprint has a Couch to 5k training plan that is geared toward beginning runners. The most important thing is to set goals that feel manageable and listen to your body as you train. If your plan becomes too intense, modify so that you can continue exercising healthfully.

I intentionally included June 20 as a sample milestone as that’s the Summer Solstice and inspiration for the Shuffle. If you are out and about training on that day, please send us pictures. We will share them on social media to celebrate our shared progress using the hashtag #Together:Apart.

Step 4: Mix in some cross training.

When training for a distance run/walk, it is important to build up your stabilizing muscles that keep you aligned as you move. Nike has an app called Nike Training Club that provides free workouts for all muscle groups and fitness levels. Mixing these into your routine (with the support of your doctor) will help you stay balanced and strong as you progress.

Step 5: Keep going. Race day!

Put your training to work and be ready to push yourself on your personal race day. Celebrate your achievement! We can meet the challenges of these times Together:Apart and encourage each other to finish strong.

I can confidently say from all my years as a fitness professional, it is never too late to start, or begin again when it comes to exercise. There will likely be some challenges along the way, but you can unlock a stronger physical body, enhanced mental resilience and boosted immune system by starting and sticking with your training plan.

I will be thinking about you all as I work through my plan, especially on June 20 as I walk in celebration of the Shuffle and the promise of sunny days ahead. If you’d like to make a gift in honor of this year’s Shuffle, click here.

Happy training!




Immunizations for Children: Important even during COVID-19

Mosaic Medical pediatrician Beau Gilmore, MD addresses the importance of maintaining childhood immunizations, even during COVID-19.

Dr. Beau Gilmore with his family outdoors

Pediatrician Dr. Beau Gilmore enjoys spending time enjoying scenic Oregon with his wife and daughter.

As a father, uncle, and pediatrician, I was incredibly concerned to read a report released last week that showed a sharp drop in routine childhood vaccinations. The report from the Centers for Disease Control and Prevention indicated that as many as 2.5 million fewer vaccine doses were ordered this spring. Worse yet, this likely underestimates the true impact, since that database only accounts for 50% of children in the United States. Therefore, this decline in immunizations for preventable, sometimes fatal diseases, could be much worse than the initial report indicates. Are we about to see outbreaks of meningitis, measles, and pertussis in our communities already struggling in the fog of COVID-19?

Immunizations save lives

Vaccines may be one of our greatest global health achievements in modern history. We have the ability to protect kids from 16 different diseases (including cancer!). According to the World Health Organization, we avoid at least 3 million deaths a year by preventing things like measles and diptheria. Vaccines are so important that we’re seeing an unprecedented race to develop a safe, durable, and effective vaccine for SARS-CoV-2. Despite all the controversy surrounding vaccines, it is clear they save lives and make us safer.

Vulnerability and protecting our families

But I get it too, you know? These are scary and uncertain times in a rapidly changing world filled with information and disinformation. As a parent, how do you safely navigate this pandemic not only for yourself, but for your family? Even the most mundane activities such as shopping for groceries or going to the park are approached more cautiously. As the current president of the American Academy of Pediatrics recently said, “The COVID-19 pandemic is giving all of us a real-time education in what vulnerability feels like.” It’s true. And it’s scary—especially if we have an infant at home. How can we know our doctor’s office, or any place, is safe?

Caring for kids continues during the pandemic

As someone who cares for kids every day, I think I have the best job in the world. I get to see toddlers start school, teenagers awkwardly move through puberty, and adults become new parents. It’s an amazing privilege but an even higher responsibility to make sure all of these people are kept healthy and safe. And this pandemic won’t stop us from doing everything we can to protect your family. Many offices are separating sick and well children, increasing sanitation and cleaning standards, and conducting telehealth visits. We recognize that while our lives have been changed by COVID-19, your life must still go on. That’s why we stayed open, answered your calls, and continued to provide advice and offer visits.

We are here for you

So let us partner with you, and we’ll walk through this crazy and uncertain time together. At Mosaic Medical, we never closed our doors. We have entirely separate locations for sick and well visits for our pediatric patients. We have more than adequate masks, gloves, gowns, and vaccines to protect you and your children. But it’s not just us. Every pediatric provider in this town wants to see your child and keep them safe. So please, call your provider today and schedule that visit you’ve been putting off—especially for children less than 2 years of age. We want to see you. We want to care for you. And most of all, we want to keep you healthy and safe.

To schedule an appointment with our Mosaic Pediatrics team call 541-383-3005.



National Nurses Month

May is National Nurses Month. Below, Mosaic’s Director of Nursing, Karen Steinbock, MBA, BSN, RN, reflects on the ways nurses show up for their communities and the value of maintaining togetherness.

Dear Nurses:

These past two months have felt about two minutes long and two years long at the same time. I’ve found it challenging to navigate such big changes while also being so physically separated from many of the friends and colleagues I lean on for support.

Even in this remote work structure, I’m reminded that something I’ve always found in nursing is a sense of togetherness. Of belonging. Of being a part of a special club entrusted with carrying on the long traditions of an honored profession. Also, there’s always been plenty of caffeine, humor and crazy stories to help keep us bonded. Traditions come in many forms!

In the midst of this pandemic, it would be possible to let Nurses Month pass by without recognition. I hope instead you’ll take a few minutes to reach out to another nurse colleague, or two, or ten, to recognize them and thank them for how they show up in this profession. Let’s keep the sense of belonging intact.

When I consider how you show up as nurses, I see you as caregivers, mentors, friends, experts, leaders, and teachers. I see you showing up with kindness, patience, persistence, empathy, and compassion. You have my deepest respect for the beautiful work you do in the world. Thank you for how you show up in our profession, and thank you for being a part of the global Nursing community.

I hope you and your families stay safe and healthy. Let’s create opportunities to share more humor and caffeine in the months ahead. Best to keep those traditions intact, too.

With Appreciation,